Frequently Asked Questions
Find answers about product authenticity, jewellery services, returns, exchanges and ValueMax’s buy-back policy.
Authenticity
How does ValueMax handle authenticity concerns?
ValueMax takes intellectual property and authenticity matters seriously. We continuously review and strengthen our processes to ensure all inventory offered for sale is handled responsibly and in accordance with industry standards.
How does ValueMax assess pre-owned items before any sale or disposal?
All unredeemed pledges undergo a structured internal review process, which may include:
- Visual inspection and condition assessment by trained experts
- Enhanced evaluation for items requiring further verification, using advanced testing machines and identification equipment
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Comprehensive renewal and cleaning of jewellery, including:
- Heat and hydro cleaning
- Ultrasonic cleaning
- Buffing
- Fine polishing
- Steam cleaning
- Final quality checks
These steps help ensure that each item meets ValueMax’s quality and presentation standards before being offered for sale.
Why does ValueMax emphasise these processes?
These measures are implemented to:
- Protect our customers
- Ensure the responsible handling of pre-owned items
- Maintain trust in ValueMax’s services across pawnbroking, moneylending and retail operations
Assurance from ValueMax
ValueMax’s core business is providing short-term financial assistance through regulated pawnbroking, moneylending and car financing, as well as the retail and trading of gold, jewellery and branded watches. We are committed to serving our customers responsibly, transparently and with integrity.
Product Information
How do I find out about my ring size?
Please refer to our ring size chart and print it on A4 paper at 100% scale.
Do you provide gift wrapping?
We are able to provide gift boxes and paper bags in various sizes.
Do you offer a free resizing service?
We offer a free resizing service for rings up to plus or minus two sizes.
Resizing for other types of jewellery will depend on the design and materials, and additional charges may apply.
Can I request polishing or repairs for my jewellery?
Yes. You may bring the jewellery to any of our stores. These services are only applicable to items purchased from ValueMax, and additional charges may apply.
Do you have items that are brand new?
Yes. We have selected brand-new items, which will be indicated as “Brand New” on the product images.
How often do you have new arrivals?
New stock is available every week.
How do I know whether the items are authentic?
ValueMax has a team of experienced specialists who assess and authenticate every item. We guarantee that all items sold by ValueMax are authentic.
Refunds & Exchanges
What is your return and exchange policy?
Customer satisfaction is our priority. If you are not satisfied with your purchase, you may return the item to the relevant ValueMax store within seven days of purchase for an exchange or store credit.
ValueMax reserves the right, at its sole discretion, to accept returns and grant store credit for selected items.
How do I return my purchase?
- Visit the ValueMax store where you made the purchase.
- Bring the original sales receipt and the original laboratory grading report or certification, if applicable.
- The item will be inspected before it is accepted for return.
- ValueMax reserves the right, at its sole discretion, to accept a return and approve the applicable resolution.
- Upon approval, you may exchange the item or receive store credit for a future purchase.
How does the Guaranteed Buy-back Policy work?
We guarantee a buy-back value if the product is returned in the same merchandisable condition together with the original sales receipt.
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