Reservation & Pick-up Policy

You can reserve your item online, pay and collect in-store from any of these ValueMax stores. No deposit payment is required. An email notification will be sent to you when the item is ready at your selected store and the reservation will be valid for 7 days (please check your confirmation email for exact details). After receiving the email, you can then visit the store and check out the item in person before making payment. Payment can be made by cash or NETS, and credit cards, PayNow and GrabPay are also available at selected ValueMax stores.


Return & Exchange Policy

Customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase (excluding watches), you may return the product with your receipt for a full store credit to purchase other jewellery within 7 days from the date of purchase.

ValueMax reserves the right , at its sole discretion to accept returns and grant store credit for selected items.

  1. To return an item, please visit the ValueMax store where you made the purchase and bring along the original sales receipt and original laboratory grading report or certification, if any.
  2. The item will be inspected before we accept it for return.
  3. ValueMax reserves the right at its sole discretion to accept returns and grant refunds for the item.
  4. Upon approval for return, you can do an item exchange, or choose to be issued with store credit, which you can use to make another purchase later.


Guaranteed Buy-back Policy

We guarantee a buy back value if the product is returned in the same merchandisable condition and together with the original sales receipt.

Terms & Conditions:

  • The item must be returned together with the original sales receipt and original laboratory grading report, if any, to be eligible for the buy-back.
  • Items that show signs of damage, wear and tear, alteration or resizing (by a jeweller other than ValueMax), may be given lower value for the buy-back.


Data Protection Policy

Please refer to our data protection policy [link to https://www.valuemax.com.sg/data-protection-policy/] for more details.


Terms of Use

Definition and Interpretations

The term ‘ValueMax Group Ltd’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of this website. 


Acceptance of Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ValueMax Group Ltd’s relationship with you in relation to this website. We reserve the right in our sole discretion, to update or revise these terms of use. If you disagree with any part of these terms and conditions, please do not use our website.


Products and Pricing

Some information, including prices, may be inaccurately displayed on our website due to system or typographical errors. While we make every attempt to prevent these errors, they may occur. We reserve the right to correct these errors when they occur and apologise for any inconvenience that this may cause. Prices and availability of the products listed on this website are also subject to change without prior notice.


Limitation of Liability

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Disclaimer of Warranty

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


Hyperlinks to Third Party Websites

From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those website(s). We have no responsibility for the content of the linked website(s).



The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this site are registered trademarks of ValueMax Group Ltd, its content providers or/and third party licensors. Nothing contained on the site should be construed as granting any license or right to use any trademark without the prior written permission of ValueMax Group Ltd.


Intellectual Property Rights

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Governing Law and Jurisdiction

Use of this website and its terms are governed by, and constructed in accordance with, the laws of the Republic of Singapore. Any claim relating to use of the website shall be heard by the Singapore courts.