FAQs

Q1 | How does a pawn loan work?

Pawn loans are a quick and easy way to borrow money without the need for credit checks. Our appraiser will make you an offer after he has assessed your item. If you accept the offer, you will pawn your items with us (known as pledges) for instant cash.

Q2 | How long does it take for a pawn loan to be processed?

On the spot! You are assured of a quick and accurate assessment of your items by our highly experienced appraisers, and will receive cash immediately once you accept the offer.Our modern computerised system and appraisal instruments allow us to process hassle-free secured loans for customers quickly and easily.

Q3 | What are the types of collateral accepted?

We accept a wide range of collateral items, including all types of gold, jewellery and loose diamonds as well as luxury timepieces and writing instruments.

Q4 | How do you determine the value of my item?

Our experienced and technically competent master appraisers all have between 10 and 50 years of experience in dealing with differentkinds of jewellery and valuables. They will first authenticate your valuables, then examine their condition andassess the items based on their expertise, coupled with the use of our advanced appraisal instruments,before they finally determine the pawn value. The pawn amount will then be offered to you.

Want to know how much your valuables are worth without having to visit our stores? Try our quick online valuation service now!

Q5 | What do I need to bring?

Please bring your valuable item, along with your identification card (for Singaporeans), or passport or foreign document (for foreigners residing or working in Singapore).

Q6 | How much interest must I pay on a pawn loan?

Enjoy a promotional interest rate of 1% for the first month! Then subsequently the interest rate is 1.5% per month.

Q7 | Can I pay my interest at other ValueMax branches?

Yes, you can pay interest and renew your pledges at any ValueMax store located island-wide.

Q8 | Do you have a minimum and maximum loan amount?

Loan amounts vary according to the value of the item. There is no minimum dollar amount allowed on a pawn transaction.

Q9 | What is the minimum legal age to carry out a pawn transaction?

In accordance with the Pawnbrokers Act, the pawner must be of a minimum age of 18 years.

Q10 | What will happen if I do not make payment on time?

You do not have to pay the full amount at once; you can pay in instalments, and each instalment extends the holding period for another six months. If you fail to renew your pledge or redeem your item after six months, your item will then be forfeited.

Q11 | What should I do if I lose my pawn ticket?

Please visit the ValueMax branch where you pawned your item to request a replacement pawn ticket. A processing fee of $10 (inclusive of 7% GST) is chargeable for each replacement ticket.

Q12 | Are my items insured?

Pawned items are kept in strong rooms or reinforced safes in our pawnshops, which are all equipped with 24-hour surveillance cameras and alarm systems.

Q13 | How do I redeem my items?

The pawner or any pawn ticket holdermay redeem the pledge by presenting the pawn ticket and proof of identity. Wewill then return the pledged articles after collecting the principal pawn amount and the interest accrued.

Q14 | Can someone redeem my items on my behalf?

If you are unable to renew the loan personally, you can authorise someone do so on your behalf. The person must bring along your pawn ticket/s, along with his/her identity card (if s/he is a citizen or permanent resident), or work permit (if s/he is a foreign worker in Singapore).